FAQ

Hekonda is specializing in manufacturing, marketing and R&D of electric product such as Universal Laptop Adapter, Wall Charger, Power Supply,LED power and provides One-Stop solution PCB assembly service covering Industries :Commercial,Military,Medical,Automotive,Communication,Security etc.

a. Send an inquiry to us and tell us what you need.
b. Offer the sample for you to test.
c. The sample approved and confirms order.
d. Arrange advance payment and begin to mass production.
e. Finish production and arrange balance payment.
f. Delivery.

This depends on the products. Generally, 3-5days for samples and 15-30days for bulk order,if special situation will be based on discussion with each other.
T/T (TT 30% in advance after order confirmed, the balance before shipment.),West Union.
We focus on our products quality. Usually, our RMA rate is below 0.2% since we have strict quality control system. we offer 1 to 2 years warranty for our products.
Yes, ODM&OEM order is available to us.We have rich successful experiences in doing OEM projects.Our professional design team can give you the professional suggestions on package, silk printing etc.

We can offer some product free sample but you have to pay the freight. You can give us your courier account information (DHL, TNT, FedEx, UPS, etc.),if you don’t have a Express account, you can tell us your agent in China and we send the sample to them or you can call a courier service to collect the samples from us.
For customized product, we will not offer free sample but accept sample order. We always suggest new customers to buy samples to test the quality, as it is important to know the product quality clearly before you buy large quantity.

We have inquiry form in every product page and a contact form in the contact us page, you can use both of them to send us your inquiry or send us email directly to info@hekonda.com

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